Knowledgebase

ApolloTV App:

Kodi App: Installing Kodi & ApolloTV Addon
Perfect Player and other IPTV Players: Installing Perfect Player and other IPTV Players


(C) Watching Issues

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Your internet connection seems to be down, better check that everything is connected and working properly before retrying.
You can also try and restart you router and you device.

Sometimes you may experience buffering due to insufficient bandwidth.

If you use Kodi you should try and use the following fix:
Open Kodi > Go to Apollo Group Addon > Tools > Scroll down and click on “Set advance buffer setting”, And restart your device.
This will set cache system for your device of 130MB. If this doesn’t help, continue reading;

Buffering might happen for few reasons:

  • Many ISPs limit bandwidth during peak hours, so if you experience buffering press “pause” for 10-15 seconds and resume, most of the time that will eliminate the need to buffer.
  • Your connection is congested, make sure you disconnect wireless devices such as phones and tablets, often they run backup or send files which takes alot of bandwidth from your connection.Sometimes rebooting the router might help if the buffers keeps occurring, if you can change your IP address that could help as well.
  • Sometimes none of the above help because of the ISPs limitations, and if its possible to change to different ISP that doesn’t limit the connection too much, would help.
  • Wi-Fi is an unreliable connection, and its speed affected by many environmental sources that cause low quality connection.
    We suggest you to connect your box via network cable, for best possible bandwidth and reliable connection.
  • Apollo Group have many servers and we make sure we always have enough bandwidth 24/7, in a need of more capacity we always can get more.

    *To our Israeli viewers, we suggest to use Bezeqint as ISP, it seems they don’t suffer from buffering during peak hours, unlike the other Israeli ISPs which limit the bandwidth quite aggressively. If you’re Bezeqint subscriber, follow the steps from above to fix the issue.