Knowledgebase

(A) Channels

Don't ask to add more channels, If we'll have ability to choose we'll ask you. In the future we'll add more channels, HD channels as well.
Moreover we'll upgrade in the future more channels to HD.

Meanwhile you can find our full channels list here. Channels marked are invalid for this time.
The password for the Adult section is:
iloveit

Why can't I access the adult section?
We aren't allowing adult content on some of the countries.

(B) General questions and guides

Our services use the latest H264 technology, offering the best compression and quality.
The stream sizes are roughly around 8 Mbit.
However when changing channels the H264 protocol may bounce higher slightly to begin showing the picture, this is why a 10 Mbit minimum internet connection speed is required, 20 Mbit for HD channels.
If you have the "Apollo Repo" already installed you can skip to "Installing Apollo Addon" bellow.
If your addon is already installed, jump to the last section Set your Kodi with your Apollo Group account.
You can check all the steps in the following YouTube video guide:
https://youtu.be/BFYKnSVGl0U

Set up your account info into kodi:
https://youtu.be/BFYKnSVGl0U?t=60s

Or follow the steps down from here:

Installing Apollo Repo
1. Open "Kodi"
2. Go to "SYSTEM"
3. Select "File Managr" => "Add Source"
4. Select "None"
5. Type the following "http://repo.apollogroup.tv" and click "Done"
6. Highlight the box underneath and enter name in media Source. I use "Apollo"
7. Select "OK"
8. Go back to your "Home Screen"
9. Select "SYSTEM" => "Add-Ons"
10. Select "Install from zip file"
11. Click "Apollo"
12. Select "repository.Apollo"
13. Wait for Add-on enabled notification

Installing Apollo Addon
1. Click "Settings" => "Addons"
2. Click "Get Addons"
3. Scroll down and select "Apollo Group Repo"
4. Click on "Video Addons"
5. Then select "Apollo Group Addon"
6. Wait for "Add-on enabled" notification
"The addon is now installed!"
You can locate Apollo Group addon under Video addons.

Once your payment been verified, you can login using these steps:

Set your Kodi with your Apollo Group account
1. Open Kodi.
2. Open Apollo Group Addon.
3. Select "Tools".
4. Insert your email & password.
5. Press "Login".
6. Now you'll see your package info!

To become a member and avoid "All Free slots are full" and get your self Account Click Here!
Of course you can.
If your phone support Kodi, go ahead and install it.
You can download it from google play. (I suggest SPMC though)
Then as usual you just need to install Apollo Group's addon, then login with your login details and rock on!
Make sure you're on the same network of your other devices. Each account is limited to 1 network.
An APK isn't available at this time, in the future it might.
We support All Windows OS, Android OS, Mac OS.
We support only Kodi ,SPMC, OSMC and ZDMC versions 15/16/17. As of now, we don't support Android version 7, nor we don't support AppleTV.
In order to update the Addon/Repository, do the following :
In Kodi main menu go to:
SYSTEM -> Settings -> Addons -> Install from repository -> "Right click" Apollo Group Repo -> Check for updates.
Higher versions than 2.8.2, has the ability to switch off the Apollo TV Guide from being forced in case you're using different method, or to turn it on in case you missclick after you updated the addon.
In kodi go to: Videos > Addons > ApolloGroupTV > Tools , Scroll down, then choose whether you want to use Apollo Guide TV or not, then click OK.
once you do that, you need to reboot Kodi for it to have effect of the change.
Follow these steps:
Go to:
System -> Setting -> Addons -> My Addon -> PVR clients -> PVR IPTV Simple, Press Enter
Configure -> EPG Setting -> EPG Time Shift (hours)
and set the desired time.
Beside the fact that we provide 2000 slots for free users to test our addon out, some might need trial account.
You can use the trial account which will give you access to only 3 hours, which is 1 time use only.
Email: test@test.com
Pass: 123456
After the 3 hours passed, you won't be able to use the trial account anymore.
Once your subscription cycle at apollopics ended, you will get this message.
We now give you up to 48H since the subscription ended, which will give you enough time to renew your subscription.

(C) Login Issues

You have abused the system, because of that you are banned.
We don't tolerate any abuse of our system.
If there was a mistake, please contact us via our facebook page.
You successfully logged in with your account in Kodi, but you haven't bought any Membership Package.
Go to Apollopics Package selection, and place an order. Once you pay , you'll be able to use your account.
In order to login to Apollo Group Addon you need to use your Email & Password info that you used for registration in ApolloPics site.
It may take up to 5 min until you can make your first login to Apollo Group Addon. Make sure you type in the right Email and Password. If you forgot your password, recover your password here.
You're using illegal characters, Make sure you type your email address right.
You need to confirm your Email Address in order to login.
Check your inbox and your spam-box for new mails, you need to confirm your Email, otherwise you won't be able to login.
We limit every package to 1 IP address.
If you're trying to login while not being on the same network you will get this error.
All your devices on your account have to be on the same network.
If you want to connect more networks at the same time, you'll have to buy another package at ApolloPics.com
We don't tolorate abuse of our service. Abusing our service will get you banned.
The same User and Password you used to subscribe at ApolloPics is used in our addon, so in order the change/restore the password, go ahead and change your password at ApolloPics.
Go to: http://www.apollopics.com/my-account/lost-password/
and restore your password. Once you do that, in our addon go to "Tools" and insert the new password.
In order for us to make sure everything is working smooth, we need to have the client MAC address.
Up till now we were able to get this data on our own, but starting on Android 7, we're unable to do so, as of many apps developer having this issue.

In order for you to watch using device with Android 7, you need to fill in the MAC address of your device.
How to find it?
You need to install from "Google Play" an application called "Network Signal Info", and you can see your MAC address under the "WIFI" section.

(D) Watching Issues

Our free service limited to 2,000 users for testing our product quality.
For getting our service, 24/7 without limited slots, go ahead and donate to ApolloPics.com.
By subscribing to ApolloPics, we will give you access to our service at ApolloGroupTV.
Please read the announcement on our facebook page for more info on how to do so, with order guide as well.
Your internet connection seems to be down, better check that everything is connected and working properly before retrying.
Your type of service allowed specific amount of slots and the limit has reached.
You can try again in few moments to see if a slot got available.
Contact your Service Support for more details.
Your ISP is running CG-NAT on your connection.
CG-NAT: https://en.wikipedia.org/wiki/Carrier-grade_NAT
Baiscly since there aren't any more IPv4 left out there, some ISPs don't have enough IP addresses for each customer so they "merge" quite few customers together in order to solve the lack of IP addresses.
This causes your streams not to open.
You need to contact your ISP and ask them to remove "CG-NAT" from your account.
We often upgrade our service and sometimes we require take down the servers for short maintenance to apply these upgrades, as part of our service we try to fix issues and make everything work as perfect as possible.
Our maintenance usually last up to 10-15 minutes.
If you're keep getting this message and over 15 minutes passed, it means there's issue between you and our servers, in that case please open support ticket at the client area or @ our facebook page "Kodi Apollo Group".
Sometimes you may experience buffering due to insufficient bandwidth.
Buffering might happen for few reasons:
    1. Many ISPs limit bandwidth during peak hours, so if you experience buffering press "pause" for 10-15 seconds and resume, most of the time that will eliminate the need to buffer.
    2. Your connection is congested, make sure you disconnect wireless devices such as phones and tablets, often they run backup or send files which takes alot of bandwidth from your connection.
    Sometimes rebooting the router might help if the buffers keeps occurring, if you can change your IP address that could help as well.
    3. Sometimes none of the above help because of the ISPs limitations, and if its possible to change to different ISP that doesn't limit the connection too much, would help.
    4. Wi-Fi is an unreliable connection, and its speed affected by many environmental sources that cause low quality connection.
    We suggest you to connect your box via network cable, for best possible bandwidth and reliable connection.
Apollo Group have many servers and we make sure we always have enough bandwidth 24/7, in a need of more capacity we always can get more.

*To our Israeli viewers, we suggest to use Bezeqint as ISP, it seems they don't suffer from buffering during peak hours,
unlike the other Israeli ISPs which limit the bandwidth quite aggressively.
If you're Bezeqint subscriber, follow the steps from above to fix the issue.